Support

Email [email protected] and a real person will get back to you. Please include your workspace name and, if it's about a specific widget or data source, which one — it helps us answer faster.

We typically reply within 1 business day.

Most platforms connect in under a minute. Open a project, choose Add source, pick the platform, and either click Connect (for one-click OAuth platforms like Amazon, Stripe, Shopify, Square and Google) or paste the API key shown in the dialog.

• If a connection fails, the source shows the exact error — re-check the key or re-run the connect flow.
• You can disconnect a source at any time; its stored credentials are removed.
• Step-by-step guides live in our documentation.

Ploxir reads each platform's official API and shows the figures it returns. If a metric doesn't match what you see in the platform's own dashboard, email us the workspace, the widget, and the expected value — we'll investigate and correct it.

Manage your plan, members, and account settings from inside your workspace. For invoices, plan changes, or to delete your account, email [email protected].

All connector credentials are encrypted at rest (AES-256-GCM) and every request runs over TLS. Read-only access is requested wherever a platform supports it. See our Privacy Policy and Terms for details. To report a security issue, email [email protected].